MOBX PRIVACY POLICY

Last Updated: 1st June 2026

1. INTRODUCTION

MOBX ("MOBX", "we", "our", or "us") is committed to protecting your privacy and handling your personal information transparently and securely.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use the MOBX mobile application, website, and related services (the "Platform").

By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

2. WHO WE ARE

MOBX is the data controller responsible for personal information collected through the Platform.

Contact Details:

Company Name: MOBX

Email: robertellis559@gmail.com

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3. INFORMATION WE COLLECT

Information You Provide

When you create an account or use MOBX, we may collect:

• Full name

• Email address

• Telephone number

• Profile photograph

• Business name (for Professionals)

• Service descriptions

• Business information

• Customer reviews and ratings

• Messages sent through the Platform

• Support requests

• Account preferences

Booking Information

We may collect:

• Booking details

• Appointment dates and times

• Service addresses

• Booking history

• Cancellation records

• Communications relating to bookings

Payment Information

Payments are processed by Stripe.

MOBX does not store complete payment card details.

We may receive limited payment-related information such as:

• Payment status

• Transaction identifiers

• Subscription status

• Payout information

• Billing history

Device Information

We may automatically collect:

• Device type

• Operating system

• App version

• IP address

• Browser information

• Crash reports

• Diagnostic data

Usage Information

We may collect information about how users interact with the Platform, including:

• Features used

• Search activity

• Booking activity

• App performance data

• Session information

Location Information

Where location services are enabled, we may collect location information to:

• Match Customers with nearby Professionals

• Improve search functionality

• Improve booking accuracy

Location permissions can be managed through your device settings.

4. HOW WE USE YOUR INFORMATION

We use personal information to:

• Create and manage accounts

• Facilitate bookings

• Process payments

• Manage subscriptions

• Provide customer support

• Communicate with users

• Improve Platform functionality

• Prevent fraud

• Detect misuse of the Platform

• Comply with legal obligations

• Resolve disputes

• Enforce our Terms and Conditions

5. LEGAL BASIS FOR PROCESSING

Where applicable under UK GDPR and related privacy laws, we process personal information on the following legal bases:

Contract Performance

To provide the services requested by users.

Legitimate Interests

To operate, improve, secure, and protect the Platform.

Legal Obligations

To comply with applicable laws, regulations, tax requirements, and law enforcement requests.

Consent

Where required by law, such as for certain marketing communications or location services.

Users may withdraw consent at any time where consent is the basis for processing.

6. PAYMENT PROCESSING

Payments and subscriptions are processed by Stripe.

Stripe may collect and process personal and financial information in accordance with its own privacy policies.

MOBX does not control Stripe's handling of personal information.

Users should review Stripe's privacy documentation before using payment features within the Platform.

7. SHARING INFORMATION WITH OTHER USERS

The nature of the Platform requires certain information to be shared between Customers and Professionals.

This may include:

• Name

• Profile information

• Service address

• Contact information

• Booking details

• Reviews and ratings

Users acknowledge that this information may be visible to other users where necessary to facilitate bookings and service delivery.

8. THIRD-PARTY SERVICE PROVIDERS

We may share information with trusted third-party providers who help us operate the Platform.

These may include:

Hosting and Infrastructure Providers

We use development and hosting platforms including Replit and related infrastructure providers.

Payment Processors

Stripe processes payments, subscriptions, and payouts.

Analytics Providers

We may use analytics tools to understand Platform usage and improve performance.

Customer Support Providers

We may use third-party tools to manage support requests and communications.

All third-party providers are required to process information only as necessary to provide their services.

9. APPLE APP STORE

If you download MOBX through Apple's App Store, Apple may collect information in accordance with its own privacy policies and terms.

MOBX is not responsible for Apple's data processing practices.

Users should review Apple's privacy information separately.

10. MARKETING COMMUNICATIONS

We may send:

• Service notifications

• Account updates

• Security alerts

• Promotional communications

Users may unsubscribe from marketing communications at any time using the unsubscribe functionality provided or by contacting us directly.

Service-related communications may still be sent where necessary to operate the Platform.

11. DATA RETENTION

We retain personal information only for as long as reasonably necessary to:

• Provide services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

• Maintain business records

Retention periods may vary depending on the type of information and applicable legal requirements.

12. SECURITY

We implement reasonable technical and organisational measures designed to protect personal information from:

• Unauthorised access

• Disclosure

• Loss

• Misuse

• Alteration

• Destruction

However, no internet-based system can be guaranteed to be completely secure.

Users acknowledge that transmission of information over the internet is undertaken at their own risk.

13. INTERNATIONAL DATA TRANSFERS

Some service providers may process information outside the United Kingdom.

Where international transfers occur, MOBX will take reasonable steps to ensure appropriate safeguards are in place as required by applicable privacy laws.

14. YOUR RIGHTS

Subject to applicable law, users may have the right to:

• Access personal information

• Correct inaccurate information

• Delete personal information

• Restrict processing

• Object to processing

• Receive a copy of their information

• Withdraw consent where applicable

• Lodge a complaint with a data protection authority

Requests can be submitted using the contact details provided below.

15. CHILDREN'S PRIVACY

MOBX is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that information relating to a child has been collected, we may remove that information and terminate the relevant account.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Any updates will be published within the Platform and will become effective upon publication unless otherwise stated.

Continued use of the Platform following updates constitutes acceptance of the revised Privacy Policy.

17. CONTACT US

For privacy-related questions or requests, contact:

MOBX

Email: robertellis559@gmail.com

Company Name: MOBX

If you are located in the United Kingdom and believe your privacy rights have been infringed, you may also contact the Information Commissioner's Office (ICO).